Refund Policy.
Please review the refund terms that apply to services and projects provided by Digitalex Solutions.
Clear terms for every engagement.
At Digitalex Solutions, we are committed to delivering high-quality digital services and solutions. By engaging our services, the client acknowledges and agrees to the following refund policy.
1. No Refund After Project Initiation
Once a project has been confirmed and work has commenced, no refund shall be provided under any circumstances. Project initiation includes, but is not limited to, requirement gathering, planning, research, design, development, consultation, resource allocation, or any work performed by our team.
2. Advance Payments Are Non-Refundable
All advance payments, booking amounts, setup fees, and milestone payments made towards any service are strictly non-refundable once the project has started.
3. Resource Allocation & Man-Hours
Upon project confirmation, dedicated resources, technical teams, designers, developers, and project managers are assigned to the project. The associated man-hours and operational costs are incurred immediately and therefore cannot be refunded.
4. Client Delay or Project Cancellation
If the client chooses to cancel, postpone, abandon, or discontinue the project after work has begun, no refund will be issued for any amount already paid.
5. Change of Mind
Refund requests based on change of business plans, change of requirements, change of management decisions, or change of mind will not be accepted once the project has commenced.
6. Partial Work Completion
Even if the project is partially completed, all payments made up to that point remain non-refundable as work, effort, and resources have already been invested in the project.
7. Third-Party Costs
Any expenses incurred for domain registration, hosting, SSL certificates, premium themes, plugins, APIs, software licenses, advertising credits, or third-party services are strictly non-refundable.
8. Service-Based Projects
Refunds are not applicable for services including but not limited to website development, software development, mobile app development, digital marketing, SEO, branding, graphic design, content creation, consulting, maintenance, or support services once work has started.
9. Exceptional Circumstances
Any refund consideration before project initiation shall be solely at the discretion of Digitalex Solutions. Once project activities have commenced, no exceptions shall apply.
10. Acceptance of Policy
By making payment and confirming the project, the client acknowledges that they have read, understood, and agreed to this Refund Policy in full.
11. Legal Jurisdiction
Any disputes arising out of this Refund Policy shall be subject to the exclusive jurisdiction of Visakhapatnam (Vizag), Andhra Pradesh, India.
Contact Digitalex Solutions
Digitalex Solutions
8-272/30 Vuda Colony, Gopalapatnam,
Visakhapatnam - 530027
Phone: +91 73825 69013
Email: info@digitalexsolutions.in