Terms of Service
1. Acceptance
These terms apply to services, websites and digital products provided by Digitalex Solutions. By engaging our services, using an applicable website or purchasing a product or subscription, you agree to the terms relevant to that engagement.
2. Services
Digitalex Solutions provides digital services including web development, mobile application development, software development, UI/UX design, branding, digital marketing and related technology services. The exact scope, deliverables, timelines and commercial terms for a project are defined in the applicable proposal, quotation, statement of work or agreement.
3. FollowUpPro
FollowUpPro is a software product of Digitalex Solutions. Subscription plans, feature availability, usage limits and billing cycles are determined by the plan selected by the customer and the commercial configuration presented at the time of subscription.
4. Payments
Customers agree to pay the amounts and according to the payment schedule specified for the relevant service or subscription. Project payments may include advances or milestone payments. FollowUpPro subscriptions are billed according to the selected subscription cycle.
5. Client responsibilities
Clients are responsible for providing accurate requirements, content, credentials and other materials reasonably required to deliver a project. Clients should ensure that supplied materials can legally be used and do not infringe third-party rights.
6. Third-party services
Projects may depend on third-party services such as domains, hosting, APIs, software licenses, advertising platforms, payment providers or other external systems. Such services may have their own terms, pricing, availability and limitations.
7. Intellectual property
Ownership and licensing of project deliverables should be understood from the applicable proposal, invoice, agreement or written commercial terms. Third-party software, libraries, themes, plugins, APIs and other licensed materials remain subject to their respective licenses.
8. Changes and support
Changes outside an agreed project scope may require additional time or charges. Maintenance, support and post-launch services are provided according to the applicable support or maintenance agreement.
9. Refunds and cancellations
Refund and cancellation matters are governed by the applicable commercial agreement and the published Digitalex Solutions Refund Policy. Customers should review that policy before making project payments.
10. Service availability
Digitalex Solutions will make reasonable efforts to deliver services and maintain products, but external dependencies, infrastructure, third-party services, maintenance and circumstances beyond reasonable control may affect availability or timelines.
11. Limitation and responsibility
Customers remain responsible for their business decisions, data supplied to services and use of delivered systems. Project-specific limitations, warranties and responsibilities should be read together with the applicable written agreement.
12. Governing jurisdiction
For matters covered by the published Digitalex Solutions refund policy, that policy specifies exclusive jurisdiction in Visakhapatnam (Vizag), Andhra Pradesh, India. Other contractual matters should be interpreted according to the applicable written agreement.
13. Contact
Digitalex Solutions
8-272/30 Vuda Colony, Gopalapatnam, Visakhapatnam - 530027
Phone: +91 7989814791
Email: followupproofficial@gmail.com